ADA Policies and Procedures

Trinity Metro will provide reasonable modification to policies, practices, and procedures for customers with disabilities to ensure they can effectively use the agency’s transit services without discrimination on the basis of their disability.

Whenever feasible, individuals should make requests for modifications in advance of the date when the modified service is requested. The request should be specific as possible and include information on why the requested modification is needed in order to allow the individual to use the Trinity Metro’s services. Trinity Metro will make every effort to communicate determinations on modification requests in advance of when the service will be needed verbally or in writing.

Where a request for modification cannot be made and determined in advance, such as if a barrier or condition exists on fixed route or paratransit service where an individual with a disability is unaware, a determination will be made at that time.

Reasonable modification requests will be granted unless they would result in a direct threat to safety, would constitute a fundamental alteration in the service, or are not necessary for the individual to access the Trinity Metro’s services.

To request a modification/accommodation pursuant to the Americans with Disabilities Act, or to obtain information about procedures to file a complaint, contact the Trinity Metro’s ADA Compliance Officer by postal mail, email or phone.

WhoWhereContactEmail
Carla FormanAttn: ADA Compliance Officer
801 Cherry Street, Suite 850
Fort Worth, TX 76102
817-215-8903carla.forman@fwta.org

Language Assistance

Those who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Trinity Metro is committed to ensuring meaningful access to programs and activities by those who are LEP.

Upon request, we provide language assistance free of charge to help LEP persons ride Trinity Metro Buses, TRE or MITS or wishing to do business with Trinity Metro. Interpretation services are available by calling customer service at 817-215-8600. Press 2 for Spanish translation or Press 1 to speak to a Customer Service Representative for other languages.